We accept returns on regular-priced items within 14 days from the date of delivery.

Items must be in their original packaging and in unused, salable condition.

Returns are eligible for exchange or store credit only.

Please note that there will be no return or refund on any final sale items.

Final sale items are non-refundable and cannot be exchanged unless defective upon arrival.

We offer a limited selection of oopsie daisy items, which are sold at a discounted price due to minor flaws.

These items are sold "as is" and with the understanding that they may have minor imperfections.

Oopsie daisy items are non-refundable and cannot be exchanged unless defective upon arrival.

In case you wish to return an eligible item, please contact our customer service team at info@whitetailcollections.com within 14 days of delivery.

Provide your order number, the item(s) you wish to return, and the reason for your return.

Our customer service representative will guide you through the return process and provide further instructions.

If you receive a defective or damaged item, please contact us within 48 hours of delivery at info@whitetailcollections.com.

Provide your order number, a description of the defect or damage, and include relevant photographs.

We will arrange for a replacement or refund, depending on the nature of the issue.

Customers are responsible for return shipping costs unless the item is defective or damaged upon arrival.

We recommend using a trackable shipping service to ensure that the item reaches us safely.

Whitetail Collections will not be held liable for any lost packages during the return process.